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When was this last working properly?
How many people are having the same problem?
Can the problem be reproduced? If so how? If not, how frequently does the problem occur?
Has the problem happened before? If so, when?
How does this impact your ability to work?
What operation was being attempted at the time of the problem?
Were any recent change made to the enviornment that you are aware of?
Written by Tiana Lopez, Marketing Coordinator
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