Matt Bakey

Role: President, Service Manager, HR & everything in-between

Hometown: Rockford, Illinois

Inspiration: “Work joyfully and peacefully, knowing that right thoughts and right efforts will inevitably bring about right results.” – James Lane Allen

Background: Bachelor of Science in Business Administration – Information Technology – ODU 15+ years experience in operations and business management.

Likes: My daily drive is our mission to help businesses have great technology and to continue growing Mode5. Some of my personal pursuits are traveling, being grateful and keeping life as simple as possible.

Best thing about Mode5: The people. I get to interact with an extremely talented group of coworkers and customers. They inspire me to do more every single day.

Luke Downing

Role: President

Hometown: Lincoln, NE

Inspiration: My wife and her motto “Up, sluggard, and waste not life; in the grave will be sleeping enough.” – Benjamin Franklin

Background: B.S. in Finance from Old Dominion, MCSA

Likes: Spending time with family and friends, vegan food, playing piano and drums, and P90X.

Best thing about Mode5: Working with the best team on the planet is my favorite thing about Mode5.

Charina Carter

Role: Office Manager

Hometown: Virginia Beach, VA

Inspiration: I am strong because I’m weak. I am beautiful because I know my flaws. I am fearless because I’ve been afraid. I can laugh because I’ve known sadness. – Liah.k

Background: AA degree from University of Phoenix in IT Support. My previous job I was the support supervisor for business applications for the sales field. Constantly working on my personal development such as attending Administrative Assistance Conference. Also attending seminars for Business Writing, Communications, & handling multiple projects. Looking forward to joining local networking groups and associations. Experience working with TraderDirect, Miles33, TigerPaw and Sage.

Likes: Being a mother to my two boys. Reading James Patterson novels. Cooking and watching cooking shows like Chopped. Watching dramas like Hawaii Five-0 and NCIS. Enjoy playing video games and card games.

Best thing about Mode5: The employees. Mode5 has a great staff that is fun to work with and be around.

Jonathan Kelly

Role: Bookkeeper

Hometown: Westland, MI

Inspiration: "The secret of change is to focus all of your energy, not on fighting the old, but on building the new" - Socrates

Background: Bachelor of Business Administration - Accounting, Currently working on a Master’s in Business Administration – 5+ years in accounting.

Likes: Goofing off with friends, working on my house, and hibernating in the winter.

Best thing about Mode5: There is a definitive air of caring and enthusiasm among all employees. The teams here work together seamlessly and enthusiastically to meet clients’ requests. Management is engaged in every area of the business and their ethos can be felt throughout the company.

Dave Moore

Role: Executive Technology Manager

Hometown: Virginia Beach, VA

Inspiration: “Everything in excess! To enjoy the flavor of life, take big bites. Moderation is for monks.” ― Robert A. Heinlein

Background: Studied Computer Science at ODU, 16 Years Experience in Information Technology, 11 Years in Management and Leadership roles, ITIL Foundation Certificate in IT Service Management.

Likes: I love to be outside and near the water, scuba diving, reading, fishing, or just relaxing.

Best thing about Mode5: The opportunity to do things right and build a technology company that solves real problems.

Phil Harris

Role: Sales Manager

Hometown: Stillwater, Oklahoma

Inspiration: I am inspired each day by my extraordinary family. My wife and (4) daughters constantly amaze me with all they accomplish and their drive to make a wonderful life for themselves while making a difference in the world. I have to try very hard to keep up!

Background: Over 20 years experience in various sales and operations roles in the media industry. Most of my career has focused on digital media and helping local business owners profitably grow revenue through effective digital marketing strategies.

Likes: Spending time with family, especially weekends at the beach, is always great! I’m also a rabid college sports fan, and an unapologetic “homer” when it comes to my Oklahoma State University Cowboys! Go Pokes! I enjoy reading, home improvement projects, and the occasional round of golf. Well, maybe a little more than occasional golf is more accurate.

Best thing about Mode5: Working for a company that really cares about their customers is a great feeling! It is exciting to work for a company that is 100% focused on protecting the businesses they serve and delivering on our promises.

Chris Southard

Role: Technical Account Manager

Hometown: Hampton Roads

Inspiration: “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” – Charles Darwin

Background: A+, Network+, 12 years working various technical and management positions at Mode5.

Likes: Spending time with my family, gardening, and reading sci-fi and fantasy.

Best thing about Mode5: The best thing about Mode5, in my eyes, is that our vision to be the best is focused on our clients and our staff.

Warren Turner

Role: IT Implementations Supervisor

Hometown: Kingston, Jamaica

Inspiration: “Anyone who has never made a mistake has never tried anything new.” – Albert Einstein ” That which does not kill you makes you stronger.” -Neitzsche

Background: Certifications: Microsoft Certified Solutions Expert: Server Infrastructure 2012. Microsoft Certified Solutions Associate: Server Infrastructure 2012. Comptia Security + BSc. Computing and Information Technology, University of Technology (Kingston, Jamaica).

Likes: I love spending time with my family.

Best thing about Mode5: My favorite thing about Mode5 is the overall atmosphere and the people that I work with.

Christopher Orr

Role: IT Implementations Specialist

Hometown: Virginia Beach, VA

Inspiration: My daughter. Just to see her happy and loving life makes my days better.

Background: Associates degree in computer science and networking, 11 years of work experience in the networking IT field, MCSA 2012 certified.

Likes: I like to spend time with my wife and daughter. I like Crossfit and I like to play games (sports, video, board, etc).

Best thing about Mode5: The experience and knowledge gained from the everyday tasks.

Andrew Stredler

Role: IT Implementations Specialist

Hometown: Virginia Beach, VA

Inspiration: “Get busy living, or get busy dying.” ― Stephen King

Background: 20 years experience in IT support, Network + certified, and Windows 7 certified.

Likes: Surfing, fishing, camping, spending time outdoors, and most of all being with my children.

Best thing about Mode5: The wonderful people that I work with and get to interact with on a daily basis.

Steve Bergloff

Role: IT Support Supervisor

Hometown: Virginia Beach, VA

Inspiration: “Try not to become a man of success, but rather try to become a man of value.” –Albert Einstein

Background: 15+ years in the IT Service industry, AA in Computer Science from ECPI, studied at ODU.

Likes: I enjoy learning, helping others grow and riding motorcycles.

Best thing about Mode5: The opportunity to work with an excellent group of talented and inspiring team members.

Mike Hufnagle

Role: IT Support Specialist

Hometown: Pittsburgh, PA

Inspiration: IT is 80% about the end users, and 20% removing twisty ties and tiny packaging bags from equipment.

Background: Certifications include MCSA: Win7, MCITP, MCTS, A+, Star2Star AC, and WatchGuard.

Likes: I enjoy camping, playing with my dogs, and visiting Pittsburgh.

Best thing about Mode5: Innovation! Mode5 is all about knowing that we can easily implement the next big thing when everyone else still has it on their to do list.

Erik Hadley

Role: Network Administrator

Hometown: Haymarket, VA

Inspiration:  “If you ain’t first, you’re last!” – Ricky Bobby

Background: Redhat Linux Sys Admin, Solarwinds certified, and A+ Certified.

Likes: Family time, the beach, and longboarding.

Best thing about Mode5: I love our work environment and our clients!

Michael Lindsay

Role: IT Support Specialist

Hometown: Chesapeake, VA

Inspiration: “You shall not harm Harry Potter!” ~ Dobby

Background: 6 years of IT support experience

Likes: The beach and pretty much anything else involving the water, motorcycles, and watching ‘Suits’.

Best thing about Mode5: Getting bombarded daily with new issues I have never been exposed to.

Clint Null

Role: Desktop Support Specialist

Hometown: Homestead AFB, Florida

Inspiration: I love how my kids assault me at the door with hugs whether I’ve been gone all day at work or if I just spent 30 seconds checking the mail. I am always inspired by the energy my wife finds to keep up with them.

Background: BS Network Security from ECPI University Newport News. Worked within the Managed Services Provider field since graduating in December of 2014. I started as a Service Coordinator and transitioning into a Desktop Support Role.

Likes: I love spending time out with my wife and children and traveling to visit my family across the water in Norfolk or occasionally on the east side of the Black Sea in Krasnodar, Russia.

Best thing about Mode5: Mode5 is a team oriented environment where team members are encouraged to grow personally and professionally. I have not been part of an organization which takes such an interest in the personal development and well being of their team members since I served in the Marine Corps.

Alan Oswald

Role: IT Support Specialist

Hometown: Ft. Wayne, IN

Inspiration: “It’s better to keep your mouth shut and appear stupid, than open it and remove all doubt.” – Abraham Lincoln

Background: BA in Electronics Engineering from ECPI, Security + and A+ certifications from CompTia, Government Enterprise IT experience from NMCI and working OCONUS

Likes: Spending time with my wife and 3 year old son. Playing video games and watching “Game of Thrones”.

Best thing about Mode5: My favorite thing about Mode5 is the opportunity to learn something new every day!

Jeremy Raintree

Role: IT Support Specialist

Hometown: Rome, Italy

Inspiration: “No matter what people tell you, words and ideas can change the world.” -Robin Williams

Background: B.S. CIS: Network Security, Magna Cum Laude – ECPI. Cisco Networking Academy Trained. WatchGuard certified.

Likes: I’m an avid reader of sci-fi/fantasy fiction, custom-computer hobbyist, and a new fan of “Battlestar Galactica”.

Best thing about Mode5: Mode5 is a place where they want you to excel and be the best you can be, and they mean it.

Mark Sullivan

Role: Desktop Support Specialist

Hometown: Maybrook, NY

Inspiration: "I swear by my pretty floral bonnet, I will end you” -Nathon Fillion, Firefly

Background: 10 + years in technology fieldAS Electronic Engineering - ECPI. BS Regent University Information Systems Technology – DoD Security. MS Cybersecurity Information Assurance. CompTIA Security + .

Likes: Outdoors, the beach and spending time with family. Testing new types of technology.

Best thing about Mode5: The great work environment, and working to improve customer services with new and emerging technologies.

Tisa Knight-Chandler

Role: Desktop Support Specialist

Hometown: Los Angeles, CA

Inspiration: “The woman who follows the crowd will usually go no further than the crowd. The woman who walks alone is likely to find herself in places no one has ever been before” Albert Einstein

Background: Bachelor of Science in Business Administration, Master of Science in Information Systems-Network Mgmt., MBA-Information Systems Mgmt. A+, N+, ITIL Foundations, MCSE

Likes: Spending time with my wonderful family, reading, jigsaw puzzles, traveling and watching crime dramas.

Best thing about Mode5: I really enjoy the team atmosphere and the welcoming & positive attitudes!

Randy Levins

Role: Quality Assurance Analyst

Hometown: Chesapeake, VA

Inspiration: “If you wish to make an apple pie from scratch, you must first invent the universe” – Carl Sagan

Background: 10 years of IT experience in various roles from technical support to quality assurance.

Likes: Spending time with my family, sci-fi movies, reading, grilling, and live music. \m/

Best thing about Mode5: It’s very rewarding to work with a group of people that are fully dedicated to providing the best experience possible to our clients.

Graham Hatch

Role: Outside Sales Executive

Hometown: New York City

Inspiration: “Be happy, it drives people crazy”

Background: Sales & Promotion for various industries and companies both big and small.

Likes: My amazing wife and our fabulous cat, golf, canoeing, history, art, traveling and good conversation.

Best thing about Mode5: The people – hands down! This is a great team that is capable of doing awesome things!

Tiana Lopez

Role: Marketing Coordinator

Hometown: Harrisburg, PA

Inspiration: It’s all about peace, joy, and love for me; and living life to the fullest. Life is too short to live with regret and to not take take chances.

Background: I studied medical assisting, then went on to pursue a career in the arts. I studied theatre and have years of experience in casting, producing, makeup artistry and all things related to video production. I attended Liberty University and Regent University.

Likes: Evenings and weekends, you can usually find me snuggled on the couch with my husband and kitties. On the weekends, I’m usually messing up my kitchen with a new recipe, and working on my Sunday blog.

Best thing about Mode5: I love the laid back environment, and how awesome the managers are. They are always available and open to talk and are willing to help out in any way that they can.

Amy Calcich

Role: Client Account Manager

Hometown: Virginia Beach, VA

Inspiration: “Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence.” – Helen Keller

Background: Attended ODU for Business Administration. 7 years in the IT industry, along with 15+ years Customer Service experience.

Likes: I thoroughly enjoy traveling, including road trips, live music, being on the water, and checking out great restaurants! I’m always up for trying something new, and look at life as an adventure that’s only as fun and exciting as we make it, so let’s make it worthwhile.

Best thing about Mode5: The awesome team I work with everyday!

Ashley Olin

Role: Client Account Manager

Hometown: Garland, TX

Inspiration: “If you always do what you’ve always done, you’ll always get what you’ve always gotten”.

Background: I’ve been in the service industry as long as I could work. 15 years of customer service experience, 10 of which was spent in the wholesale/design industry helping anyone and everyone that I could.

Likes: I love learning new things everyday. I enjoy traveling, reading books of all genres, and spending time with my dog. I can’t live without music, good food, quality time with my friends and family, and helping people!

Best thing about Mode5: The emphasis on truly caring about people we work with, the staff and the clients. It makes for a fun and rewarding environment that I look forward to experiencing every day when I come to work.

Mode5