Matt Bakey

Role: President, Service Manager, HR & everything in-between

Hometown: Rockford, Illinois

Inspiration: “Work joyfully and peacefully, knowing that right thoughts and right efforts will inevitably bring about right results.” – James Lane Allen

Background: Bachelor of Science in Business Administration – Information Technology – ODU 15+ years experience in operations and business management.

Likes: My daily drive is our mission to help businesses have great technology and to continue growing Mode5. Some of my personal pursuits are traveling, being grateful and keeping life as simple as possible.

Best thing about Mode5: The people. I get to interact with an extremely talented group of coworkers and customers. They inspire me to do more every single day.

Luke Downing

Role: President

Hometown: Lincoln, NE

Inspiration: My wife and her motto “Up, sluggard, and waste not life; in the grave will be sleeping enough.” – Benjamin Franklin

Background: B.S. in Finance from Old Dominion, MCSA

Likes: Spending time with family and friends, vegan food, playing piano and drums, and P90X.

Best thing about Mode5: Working with the best team on the planet is my favorite thing about Mode5.

Jonathan Kelly

Role: Bookkeeper

Hometown: Westland, MI

Inspiration: "The secret of change is to focus all of your energy, not on fighting the old, but on building the new" - Socrates

Background: Bachelor of Business Administration - Accounting, Currently working on a Master’s in Business Administration – 5+ years in accounting.

Likes: Goofing off with friends, working on my house, and hibernating in the winter.

Best thing about Mode5: There is a definitive air of caring and enthusiasm among all employees. The teams here work together seamlessly and enthusiastically to meet clients’ requests. Management is engaged in every area of the business and their ethos can be felt throughout the company.

Dave Moore

Role: Executive Technology Manager

Hometown: Virginia Beach, VA

Inspiration: “Everything in excess! To enjoy the flavor of life, take big bites. Moderation is for monks.” ― Robert A. Heinlein

Background: Studied Computer Science at ODU, 16 Years Experience in Information Technology, 11 Years in Management and Leadership roles, ITIL Foundation Certificate in IT Service Management.

Likes: I love to be outside and near the water, scuba diving, reading, fishing, or just relaxing.

Best thing about Mode5: The opportunity to do things right and build a technology company that solves real problems.

Phil Harris

Role: Sales Manager

Hometown: Stillwater, Oklahoma

Inspiration: I am inspired each day by my extraordinary family. My wife and (4) daughters constantly amaze me with all they accomplish and their drive to make a wonderful life for themselves while making a difference in the world. I have to try very hard to keep up!

Background: Over 20 years experience in various sales and operations roles in the media industry. Most of my career has focused on digital media and helping local business owners profitably grow revenue through effective digital marketing strategies.

Likes: Spending time with family, especially weekends at the beach, is always great! I’m also a rabid college sports fan, and an unapologetic “homer” when it comes to my Oklahoma State University Cowboys! Go Pokes! I enjoy reading, home improvement projects, and the occasional round of golf. Well, maybe a little more than occasional golf is more accurate.

Best thing about Mode5: Working for a company that really cares about their customers is a great feeling! It is exciting to work for a company that is 100% focused on protecting the businesses they serve and delivering on our promises.

Chris Southard

Role: Technical Account Manager

Hometown: Hampton Roads

Inspiration: “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” – Charles Darwin

Background: A+, Network+, 12 years working various technical and management positions at Mode5.

Likes: Spending time with my family, gardening, and reading sci-fi and fantasy.

Best thing about Mode5: The best thing about Mode5, in my eyes, is that our vision to be the best is focused on our clients and our staff.

Christopher Orr

Role: Senior IT Implementations Specialist

Hometown: Virginia Beach, VA

Inspiration: My daughter. Just to see her happy and loving life makes my days better.

Background: Associates degree in computer science and networking, 11 years of work experience in the networking IT field, MCSA 2012 certified.

Likes: I like to spend time with my wife and daughter. I like Crossfit and I like to play games (sports, video, board, etc).

Best thing about Mode5: The experience and knowledge gained from the everyday tasks.

Clint Null

Role: Implementations Specialist

Hometown: Homestead AFB, Florida

Inspiration: I love how my kids assault me at the door with hugs whether I’ve been gone all day at work or if I just spent 30 seconds checking the mail. I am always inspired by the energy my wife finds to keep up with them.

Background: BS Network Security from ECPI University Newport News. Worked within the Managed Services Provider field since graduating in December of 2014. I started as a Service Coordinator and transitioning into a Desktop Support Role.

Likes: I love spending time out with my wife and children and traveling to visit my family across the water in Norfolk or occasionally on the east side of the Black Sea in Krasnodar, Russia.

Best thing about Mode5: Mode5 is a team oriented environment where team members are encouraged to grow personally and professionally. I have not been part of an organization which takes such an interest in the personal development and well being of their team members since I served in the Marine Corps.

Steve Bergloff

Role: IT Support Supervisor

Hometown: Virginia Beach, VA

Inspiration: “Try not to become a man of success, but rather try to become a man of value.” –Albert Einstein

Background: 15+ years in the IT Service industry, AA in Computer Science from ECPI, studied at ODU.

Likes: I enjoy learning, helping others grow and riding motorcycles.

Best thing about Mode5: The opportunity to work with an excellent group of talented and inspiring team members.

Cearra Watson

Role: IT Service Coordinator

Inspiration: “The question isn’t who’s going to let me; it’s who is going to stop me”- Ayn Rand. The strength of my mother inspires me the most, to be honest.

Background: Studied at both Virginia State University and Old Dominion University. Over 15 years of customer service experience and 4 years of dispatching experience.

Likes: Shark week! I enjoy thrifting and rehabbing old furniture. I am an avid reader; I enjoy anything from historical fiction to horror. I enjoy just about all genres of music, I love HDTV and playing with my dog, Buddy.

Best thing about Mode5: The atmosphere! An awesome group of very talented and motivated individuals, who are always willing to lend a hand. You cant beat that!

Michael Lindsay

Role: Network Operations Center

Hometown: Chesapeake, VA

Inspiration: “You shall not harm Harry Potter!” ~ Dobby

Background: 6 years of IT support experience

Likes: The beach and pretty much anything else involving the water, motorcycles, and watching ‘Suits’.

Best thing about Mode5: Getting bombarded daily with new issues I have never been exposed to.

Mike Hufnagle

Role: IT Support Specialist

Hometown: Pittsburgh, PA

Inspiration: IT is 80% about the end users, and 20% removing twisty ties and tiny packaging bags from equipment.

Background: Certifications include MCSA: Win7, MCITP, MCTS, A+, Star2Star AC, and WatchGuard.

Likes: I enjoy camping, playing with my dogs, and visiting Pittsburgh.

Best thing about Mode5: Innovation! Mode5 is all about knowing that we can easily implement the next big thing when everyone else still has it on their to do list.

Jeremy Raintree

Role: IT Support Specialist

Hometown: Rome, Italy

Inspiration: “No matter what people tell you, words and ideas can change the world.” -Robin Williams

Background: B.S. CIS: Network Security, Magna Cum Laude – ECPI. Cisco Networking Academy Trained. WatchGuard certified.

Likes: I’m an avid reader of sci-fi/fantasy fiction, custom-computer hobbyist, and a new fan of “Battlestar Galactica”.

Best thing about Mode5: Mode5 is a place where they want you to excel and be the best you can be, and they mean it.

Mark Sullivan

Role: IT Support Specialist

Hometown: Maybrook, NY

Inspiration: "I swear by my pretty floral bonnet, I will end you” -Nathon Fillion, Firefly

Background: 10 + years in technology fieldAS Electronic Engineering - ECPI. BS Regent University Information Systems Technology – DoD Security. MS Cybersecurity Information Assurance. CompTIA Security + .

Likes: Outdoors, the beach and spending time with family. Testing new types of technology.

Best thing about Mode5: The great work environment, and working to improve customer services with new and emerging technologies.

Kynath Adams

Role: Desktop Support Specialist

Hometown: Birmingham, AL

Inspiration: Gaining and helping others gain knowledge.

Background: 2 Years Online Tech Support for Capital One, 2 years Helpdesk Technician for Hampton University.

Likes: Many types of food, outdoors, Science Fiction, and Jazz.

Best thing about Mode5: The friendly environment.

Tisa Knight-Chandler

Role: Desktop Support Specialist

Hometown: Los Angeles, CA

Inspiration: “The woman who follows the crowd will usually go no further than the crowd. The woman who walks alone is likely to find herself in places no one has ever been before” Albert Einstein

Background: Bachelor of Science in Business Administration, Master of Science in Information Systems-Network Mgmt., MBA-Information Systems Mgmt. A+, N+, ITIL Foundations, MCSE

Likes: Spending time with my wonderful family, reading, jigsaw puzzles, traveling and watching crime dramas.

Best thing about Mode5: I really enjoy the team atmosphere and the welcoming & positive attitudes!

Cleopatra Knudson

Role: Desktop Support Specialist

Hometown: Portsmouth, VA

Inspiration: My family both motivates me and helps to keep me grounded.

Background: CompTIA A+ Certified, 16 years of experience working in the IT field.

Likes: Spending time with family, my dog, traveling and trying new and exotic cuisine.

Best thing about Mode5: The friendly and welcoming team environment.

Lance Lawson

Role: Desktop Support Specialist

Hometown: Fredericksburg, Virginia

Inspiration: Seeing that the work I provide benefits individuals and their businesses.

Background: BSBA in Information Systems and Technology. 2+ years working as an IT technician for an electronic security provider before joining the Mode5 team.

Likes: I enjoy meeting new people, traveling, and learning new things.

Best thing about Mode5: The friendly environment.

Randy Levins

Role: Quality Assurance Analyst

Hometown: Chesapeake, VA

Inspiration: “If you wish to make an apple pie from scratch, you must first invent the universe” – Carl Sagan

Background: 10 years of IT experience in various roles from technical support to quality assurance.

Likes: Spending time with my family, sci-fi movies, reading, grilling, and live music. \m/

Best thing about Mode5: It’s very rewarding to work with a group of people that are fully dedicated to providing the best experience possible to our clients.

Graham Hatch

Role: Outside Sales Executive

Hometown: New York City

Inspiration: “Be happy, it drives people crazy”

Background: Sales & Promotion for various industries and companies both big and small.

Likes: My amazing wife and our fabulous cat, golf, canoeing, history, art, traveling and good conversation.

Best thing about Mode5: The people – hands down! This is a great team that is capable of doing awesome things!

Justin A. Saunders

Role: Client Development Executive

Hometown: Poughkeepsie, NY

Inspiration: Every morning when I wake up I think of what my achievement for that day will be. Big or small, I must set a goal and achieve it that day. It keeps me fueled! “Whatever the mind can conceive and believe, it can achieve.” - Napoleon Hill

Background: Graduate from the University at Buffalo with studies in Communication and Business Administration. I now have acquired over a decade of leadership experience in Business Development across the Mid-Atlantic.

Likes: I can honestly and happily say that I enjoy any activity that makes me a better version of myself both personally and professionally. Anything related to football will always grasp my utmost attention especially, the New York Giants. Helping others, gaining knowledge, and spending time with loved ones will forever be time well spent.

Best thing about Mode5: We put people first! It shows and goes far beyond belief.

Tiana Lopez

Role: Marketing Coordinator

Hometown: Harrisburg, PA

Inspiration: “Happiness can be found even in the darkest of times, if one only remembers to turn on the light.” -Dumbledore

Background: I studied medical assisting, then went on to pursue a career in the arts. I studied theatre and have years of experience in casting, producing, makeup artistry and all things related to video production. I attended Liberty University and Regent University.

Likes: Evenings and weekends, you can usually find me snuggled on the couch with my husband and kitties. On the weekends, I’m usually messing up my kitchen with a new recipe, and working on my Sunday blog.

Best thing about Mode5: I love the laid back environment, and how awesome the managers are. They are always available and open to talk and are willing to help out in any way that they can.

Ashley Olin

Role: Client Account Manager

Hometown: Garland, TX

Inspiration: “If you always do what you’ve always done, you’ll always get what you’ve always gotten”.

Background: I’ve been in the service industry as long as I could work. 15 years of customer service experience, 10 of which was spent in the wholesale/design industry helping anyone and everyone that I could.

Likes: I love learning new things everyday. I enjoy traveling, reading books of all genres, and spending time with my dog. I can’t live without music, good food, quality time with my friends and family, and helping people!

Best thing about Mode5: The emphasis on truly caring about people we work with, the staff and the clients. It makes for a fun and rewarding environment that I look forward to experiencing every day when I come to work.

Amy Calcich

Role: Client Account Manager

Hometown: Virginia Beach, VA

Inspiration: “Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence.” – Helen Keller

Background: Attended ODU for Business Administration. 7 years in the IT industry, along with 15+ years Customer Service experience.

Likes: I thoroughly enjoy traveling, including road trips, live music, being on the water, and checking out great restaurants! I’m always up for trying something new, and look at life as an adventure that’s only as fun and exciting as we make it, so let’s make it worthwhile.

Best thing about Mode5: The awesome team I work with everyday!