So, it’s 2019 and you are ready to move your growing business to a managed IT solution. You’re tired of your current IT guy or gal not offering you the support that your company needs, or it’s become too much for them to handle on their own. That’s where a managed IT service company comes in. But, how do you choose the right one? We have answered the top 10 questions that businesses like yours have asked, when choosing the right IT partner.
If we had to choose the top 3 questions prospective clients ask, here’s what we would say:
What’s Their Availability?
Whether you are the CEO, the department manager, or the front office administrator; when you need IT help, you need it fast. Choose an IT partner that is available to you 24 hours a day, 7 days a week. Confirm that they have in-house remote support and onsite assistance with guaranteed response times, to help you quickly resolve your IT needs.
Can They Manage My Vendors?
Nothing is more frustrating than waiting on the phone for hours, trying to manage a vendor for your business. This often results in hours of your day spent on hold, bouncing from person to person, just trying to accomplish one task. Choose an IT partner that will make your work life easier through vendor management. Allow them to take that load off your plate, so you can get back to work.
How Are They Keeping My Network Safe?
In today’s world of cybercrime and ransomware, businesses are taking major precautions to make sure their business networks are safe. Being hit with a virus or ransomware on your network results in a potential loss of data, large payouts, bad PR, and more.
Choose an IT partner that has a proactive monitoring center known as a NOC (Network Operations Center). Confirm that they have a dedicated NOC team that is offering you cutting-edge backup options, Advanced Security, rigorous maintenance, and proven security technologies.
To view more Q&A from this top 10 list, download your free copy of the Mode5 eBook, 10 Questions to Ask Before Hiring a Managed IT Company.