Mode5 Privacy Policy

Privacy Information

Effective Date: August 19, 2025

1. Introduction
Mode5 (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our managed IT services, including through our website, customer portals, and communications such as SMS text messaging.

2. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, and other contact details.
• Technical Information: IP address, browser type, operating system, and usage data from our services.
• Service Data: Information related to the IT systems we manage, including logs, configurations, and support tickets.
• Communication Data: Records of communications with us, including emails, phone calls, and SMS messages.

3. How We Use Your Information
We use your information to:

• Provide and manage our IT services
• Communicate with you about service updates, support, and billing
• Improve our services and customer experience
• Comply with legal obligations

4. SMS Texting Privacy
SMS consent is never shared with third parties or affiliates.

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Mode5. We may use SMS text messaging to communicate with you regarding service alerts, support updates, and account-related information. This includes SMS messages for marketing, customer care, delivery notifications, public service announcements, and security alerts. By providing your mobile number, you consent to receive such messages. We do not share your mobile number with third parties for marketing purposes. Message frequency varies. Message and data rates may apply. See privacy policy at www.mode5.com. Message HELP for help. You may opt out of SMS communications at any time by replying “STOP” to any message or contacting us directly.

5. Sharing Your Information
We do not sell your personal information. We may share your data with:

• Trusted third-party service providers who assist in delivering our services
• Legal authorities when required by law
• Business partners with your consent

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

6. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction.

7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. Please contact us to exercise these rights.

9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Mode5
info@mode5.com
757-628-8324